1. Structural Warranty
- Aluminum Alloy Series: 5-Year limited structural warranty. We guarantee 100% rust-proof performance for the product lifetime.
- Manganese Steel Series: 3-Year limited structural warranty against manufacturing defects.
2. Component Warranty
- Locking Systems & Hinges: 2-Year functional warranty.
- Gas Struts & Seals: 1-Year warranty against leakage or loss of pressure.
- LED Lighting Kits: 1-Year warranty for electrical components.
3. Coating & Finish
2-Year warranty against excessive fading or peeling of the powder coat finish, excluding damage caused by chemical exposure, road salt, or physical impact.
4. B2B Support & Downtime Prevention
For fleet orders, we provide a **1% spare parts kit** (hinges, locks, and gaskets) included with every FCL (Full Container Load) order to ensure zero downtime for your end-users.
5. Claim Process
Contact your account manager at melisa@fordontech.com with your original invoice, photos/videos of the defect, and vehicle VIN for rapid resolution.